Shipping and Return

A. Shipping Cost Calculation

The shipping cost is calculated based on the total weight. To make it simple for you, the shipping cost will be shown on description of every products.

  1. If you order single item, then the single shipping cost will be charged.
  2. If you order more than 1 item, the combined shipping (with reduced shipping cost) will be offered.

So how does it work for combined shipping?

The Single Shipping Costs of the 1st item will be taken and add the combined shipping costs for each additional item. It doesn’t matter which item is 1st because the total shipping costs will be the same as they are based on the total weight.

For example:

  • 1st item single shipping cost is : USD 6.05
  • 2nd item each additional cost is : USD 1.81
  • 3rd item each additional cost is : USD 1.63
  • 4th item each additional cost is : USD 2.17

The total shipping cost would be USD (6.05 + 1.81 + 1.63 + 2.17) = USD 11.66

The package will be dispatched within 5 business days after your purchase. Normally, it would take 7 to 14 days for the package to arrive at the destinations. The items are shipped worldwide, that mean we would ship the items to all the places our posting service could offer.

Registered airmail by Hong Kong Post would be used to deliver the items. A tracking number will be given to you to track your package online. We will send the tracking number by e-mail after your order is shipped.

If the items are undeliverable (for many reasons for example, wrong address), post office would send the items back to Miraplush.

B. Return

If for any reason you would like to return your item(s), we provide 7 days return guarantee which mean after you receive the item and you are not satisfied with the items, you can contact us by email (customer.service@miraplush.com) in 7 days. Then you could send us all the items  in perfect conditions back including all tags and packaging and unused. Please do contact us before sending back the items.

In the email, please include your name, address, phone number and email address so that we could do the follow-up with you. We strive to provide the best shopping experiences to you. Please also give us the order number so that we could check our records.

Refunds will be credited to your account within 3 working days after we have received the returned items. We will refund you the total amount minus shipping cost already incurred.

Please feel free to give us any opinion or suggestions so that you would be happy to shop with us again.

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